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FAQs

Need help with using Fowosi ?

Our team is happy to answer all your questions.

Is my personal and financial information secure?

Yes, we take the security of your information very seriously. We use industry-standard encryption and security protocols to protect your personal and financial data.

What payment methods are accepted on the platform?

We currently accept payments via bank transfers, debit cards, and credit cards. Users can link their preferred payment methods to their accounts for easy transactions.

Are there any fees associated with using the service?

We strive to keep our fees as low as possible. While some transactions may incur small fees, we provide transparent pricing details before you confirm any payment.

How long does it take for transactions to process?

Transactions typically process within [insert timeframe] business days. However, processing times may vary depending on factors such as bank processing times and the chosen payment method.

Is there a mobile app available for the platform?

Yes, we offer a mobile app for both iOS and Android devices. You can download the app from the App Store or Google Play Store to access our services on the go.

Is there a limit on the amount I can send or receive?

Yes, there are limits on the amount you can send or receive per transaction as well as within a certain time period. These limits are in place to comply with regulatory requirements and to ensure the security of our platform.

What happens if there's an issue with a transaction?

If you encounter any issues with a transaction, such as a failed payment or unauthorized activity, please contact our customer support team immediately. We will investigate the issue and work to resolve it as quickly as possible.

Can I cancel or reverse a payment?

 In most cases, payments cannot be canceled or reversed once initiated. However, if you believe a payment was made in error or if you suspect fraudulent activity, please contact us immediately for assistance.

Do I need to download any software to use the service?

No, our peer-to-peer payment system is accessible through our website and mobile app. You can initiate transactions and manage your account directly from your preferred device.

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